Technical Support FAQs

What do I do if clicking the link in the password reset email sends me in an endless loop?

Please copy and paste the link in the Password Reset email into a browser window. This should take you to the page where you can update your password.

NOTE: The password reset link is only valid for 120 minutes. If it has been longer than that since you requested a password reset, you will need to request another password reset.

What if I don’t remember my password?

If you can’t remember your password, click on the Lost password? link on the login page. To reset your password:

• Enter your username or email address into the form and click on the Search button.
• If you entered a valid username or email address, an email will be sent to you. The Password reset email should arrive within 30 minutes of request. It contains easy instructions to confirm and complete a password change.
• Look for an email with the subject, “Department of Pesticide Regulation HSA Training: Password reset request.” If it’s not in your Inbox, check your Spam or Junk folder.
• Copy and paste the link from the Password reset request email into your browser. Do not click on the link in the email.